Patient Information for Plano Urogynecology Associates
Patients are seen by appointment during office hours. If you are a new patient, you will receive information and instructions which will allow you to complete the necessary forms ON LINE prior to being seen. Existing patients may also obtain access to the Patient Portal where they may update information, request refills, request appointments, check test results, and view a synopsis of their medical history. Emergency patients will also be seen as needed. If you need to change or cancel an appointment, please call and let us know in advance.
Every effort will be made for you to be seen on time. Should a delay occur, you will be informed of the nature of the delay (i.e. emergency, etc.), and given an opportunity to reschedule your appointment if waiting is not feasible. We encourage your suggestions in our efforts to improve the attention and care you receive.
In an effort to provide a healthy environment, smoking is not permitted throughout the office.
We ask that no food or drink be consumed in the office.
Our Nursing Staff
The nurses in our office all have extensive OB-GYN and urogynecological experience. They can handle many of your questions and problems and will also provide patient information materials specific to your situation.
Questions and Telephone Information
The office telephone number (972) 781-1444 is answered 24 hours a day. The answering service will take your calls before and after office hours. It is important that you indicate the degree of urgency of your call so that the answering service can relay messages appropriately. In most cases, urgent care and minor emergency care should be initiated by first calling the office phone number. On occasion, another physician may be taking emergency calls for us and our answering service will direct you accordingly.
For non-emergent calls, you may send secure e-mail through the patient portal for your convenience.
Medical Records & HIPAA
Your medical record is strictly confidential. Your prior written authorization is required for the release of any information. Please notify our office promptly of any changes in your name, address and telephone number.
Patient Medical Information Sources & Materials
It is important that you learn about and understand your medical condition. Many educational materials including pamphlets and video programs are available on our web site for your use. Questions and discussions are encouraged.
We share your concerns regarding the rising cost of healthcare. The expense of billing adds to your cost of medical care and, therefore, we ask for your payment of co-pays, deductibles and non-covered services at the time services are rendered. We accept cash, checks, Visa and Master Cards. Arrangements will be made for a payment plan when needed. Details on non surgical and surgical billings will be provided separately.
Please bring verification of your insurance coverage with you on your first visit, and keep us informed of any changes in your coverage. We will assist you in preparation of insurance claims for obstetrical and surgical services.
Please check the web site prior to your visit to confirm our participation in your insurance program. You will then need to present your insurance identification card to the receptionist when you arrive for your appointment. We will be happy to assist you with your questions.
Office Hours & Location
Monday-Thursday 8:30 AM to 5:00 PM. Friday 8:30 AM to 12:00 PM. The answering service will take calls between 12:00 Noon and 1:00 PM and at other times when the office is closed.
Our office is located behind Presbyterian Hospital of Plano at 3108 Midway Rd. in Plano. Our office is on the second floor of the building, suite #200.